Mercurius
Store Policies
We want you to love your purchase! If you're not completely satisfied, we're here to help.
- Returns are accepted within 30 days of purchase.
- Items must be unworn, unused, and in their original condition, with all tags and packaging intact
- A receipt or proof of purchase is required for all returns or exchanges.
- Refunds will be issued to the original payment method, or you may choose store credit.
- Items must be unworn, unused, and in their original condition, with all tags and packaging intact
- A receipt or proof of purchase is required for all returns or exchanges.
- Refunds will be issued to the original payment method, or you may choose store credit.
RETURNS & EXHANGES
Please note the following final sale items:
- Earrings, for hygienic reasons
- Personal care items (e.g., lip balm, perfume, body oils)
- Limited edition and sale items
- Personal care items (e.g., lip balm, perfume, body oils)
- Limited edition and sale items
Final sale items cannot be returned or exchanged.
DAMAGE, BREAKAGE & DEFECTIVE ITEMS
We inspect all items carefully before they reach the shelf, but if something goes wrong, we’ll make it right.
- If an item is damaged or defective at the time of purchase, please return it within 7 days for exchange or store credit.
- If an item breaks due to a manufacturing fault (not wear and tear), bring it in for review.
- We assess these situations on a case-by-case basis and will do our best to find a fair solution.
- Damage caused by misuse, accidents, or improper care is not eligible for return or exchange.
- If an item breaks due to a manufacturing fault (not wear and tear), bring it in for review.
- We assess these situations on a case-by-case basis and will do our best to find a fair solution.
- Damage caused by misuse, accidents, or improper care is not eligible for return or exchange.
Thank you for supporting a small business that values quality, fairness, and care.
PAYMENT METHODS
- Cash
- Debit cards
- Credit cards (Visa and Mastercard only — sorry, no AMEX at this time)
- Debit cards
- Credit cards (Visa and Mastercard only — sorry, no AMEX at this time)
We accept the following forms of payment:
PROMOTIONS & DISCOUNTS
Unless otherwise noted, promotional discounts cannot be combined.
Sale and clearance items are final sale and cannot be returned or exchanged.
At this time, we’re unable to offer rain checks or price matching.
Sale and clearance items are final sale and cannot be returned or exchanged.
At this time, we’re unable to offer rain checks or price matching.
SPECIAL ORDERS
Looking for something specific? We’d love to help!
HOLDS & LAYAWAYS
We’re happy to hold items for 24 hours with no deposit. Layaway is available on most items! Ask us for details
IN-STORE GUIDELINES
To ensure a comfortable experience for everyone:
- Service animals only, please.
- Be kind to our staff and other shoppers - Mercurius is a hate-free, judgment-free zone.
- Please don’t film or photograph staff without permission.
- Children are welcome! We just ask that they’re supervised at all times.
- Drinks must be lidded; please keep food outside
- Be kind to our staff and other shoppers - Mercurius is a hate-free, judgment-free zone.
- Please don’t film or photograph staff without permission.
- Children are welcome! We just ask that they’re supervised at all times.
- Drinks must be lidded; please keep food outside
- We offer special orders on select items - just ask us!
- A non-refundable deposit is required at the time of ordering.
- Arrival times vary based on the item and supplier, and we’ll always provide an estimated timeline when you place your order.
- A non-refundable deposit is required at the time of ordering.
- Arrival times vary based on the item and supplier, and we’ll always provide an estimated timeline when you place your order.
