PROMOTIONS & DISCOUNTS

Unless otherwise noted, promotional discounts cannot be combined.
Sale and clearance items are final sale and cannot be returned or exchanged.
At this time, we’re unable to offer rain checks or price matching.

SPECIAL ORDERS

Looking for something specific? We’d love to help!


  • We offer special orders on select items - just ask us!
  • A non-refundable deposit is required at the time of ordering.
  • Arrival times vary based on the item and supplier, and we’ll always provide an estimated timeline when you place your order.
Thank you for supporting a small business that values quality, fairness, and care.
At Mercurius, we’re a small, family-run business, and every item we carry is chosen with intention. To help us continue offering curated, conscious goods and community experiences, our return policy is as follows:

RETURNS & EXHANGES

We are no longer able to offer refunds to original payment methods.
  • Items must be returned within 14 days of purchase
  • Items must be unused, unworn, and in original condition
  • Original receipt or proof of purchase is required
  • Store credit does not expire and may be used toward any future purchase
Return Guidelines:
We truly appreciate your understanding and continued support. Shopping small makes a meaningful difference, and we’re so grateful to be part of this community.


Mercurius

Store Policies

DAMAGE, BREAKAGE & DEFECTIVE ITEMS

We inspect all items carefully before they reach the shelf, but if something goes wrong, we’ll make it right.
  • If an item is damaged or defective at the time of purchase, please return it within 7 days for exchange or store credit.
  • If an item breaks due to a manufacturing fault (not wear and tear), bring it in for review.
  • We assess these situations on a case-by-case basis and will do our best to find a fair solution.
  • Damage caused by misuse, accidents, or improper care is not eligible for return or exchange.

PAYMENT METHODS

  • Cash
  • Debit cards
  • Credit cards (Visa and Mastercard only — sorry, no AMEX at this time)
We accept the following forms of payment:

HOLDS & LAYAWAYS

We’re happy to hold items for 24 hours with no deposit. Layaway is available on most items! Ask us for details



IN-STORE GUIDELINES

To ensure a comfortable experience for everyone:


  • Service animals only, please.
  • Be kind to our staff and other shoppers - Mercurius is a hate-free, judgment-free zone.
  • Please don’t film or photograph staff without permission.
  • Children are welcome! We just ask that they’re supervised at all times.
  • Drinks must be lidded; please keep food outside
  • Sale or discounted items
  • Jewelry, crystals, ritual tools, and personal items
  • Event tickets, workshops, and services
  • Limited Edition art prints and pins
Final Sale Items:


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